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FRONT DESK/ADMIN ASSISTANT HEALTH CLINIC
General schedule: 8 am to 5 pm Monday-Friday. Occasional evenings and weekends.
Identity, Inc. is a statewide 501(c)3 organization whose mission is to advance Alaska’s lesbian, gay, bisexual, and transgender (LGBT) community through advocacy, education, health care and connectivity. Our vision is for a world where all people are free to express and be proud of their gender identity and sexual orientation. Identity Health Clinic offers gender-affirming and sexuality-affirming healthcare to Alaskans.
This position works at Identity Health Clinic to advance the healthcare of LGBTQ+ Alaskans, including performing regular administrative tasks, maintaining positive relationships with clients and supporting overall clinic needs.
Role and Responsibilities:
Daily Tasks (Many are shared tasks)
Answer and return phone calls
Check/route voicemail messages and Athena cases/messages
Accept and process patient payments in clinic and over the phone
Keep common areas clean: Dishes as needed, bathrooms as needed
Keep coffee and office supplies stocked and organized
File provided documents in appropriate files
File office paperwork, scan and assign documents into electronic health records
Schedule appointments within Athena
Work patient cases routed to you
Check email and Athena Text
Delete computer document history to maintain HIPAA compliance
Look ahead at next week’s schedule for all providers and identify any scheduling concerns clinical needs
Participate in Front Desk, Individual Supervision and Staff meetings/trainings as scheduled
Check office inventory and order any low items
Other duties as assigned
Qualifications and Education Requirements
Active support of Identity’s mission
Experience in administrative or clinical environments for at least 12 months.
Willingness to learn
Compassion for others
Willingness to work as part of a team
Ability to work independently
Must be able to pass a background check
Must be able to treat everyone with respect and dignity
The qualified applicant will have at minimum a high school diploma or GED.
Other relatable experience considered.
Billing/coding, Athena, Google Suite, EHR experience, multiline telephone, experience in social work and medical setting, basic office management skills (fax, scan, e-mail, etc.), experience working with community organizations and/or non-profit organizations, experience working with the LGBTQ+ community
This job description does not list all of the job duties. Occasionally the Clinic Director may assign other reasonable duties. Identity reserves the right to revise this job description at any time. Identity, Inc. is an equal opportunity/affirmative action employer and encourages applications from all qualified individuals including people of all genders; people with disabilities; Black, Brown and Indigenous people; People of Color; lesbian, gay, bisexual and queer individuals; and people with lived experience of houselessness/poverty.